Effective Date: January 26, 2026

This Return Policy applies to all purchases made through ApexDentalSupply.com, a Shopify-powered online dental supply marketplace operated by Apex Dental Supply LLC ("Apex," "we," "us," or "our"). This policy is designed to protect patient safety, comply with industry standards, and clearly communicate return eligibility.

By placing an order, you agree to this Return Policy in addition to our Terms of Sale and Terms of Use.

1. All Sales Final

Due to the nature of dental and medical supplies, ALL SALES ARE FINAL unless expressly stated otherwise in writing by Apex Dental Supply.

We do not accept returns for convenience, buyer error, over-ordering, or change of mind.

2. Eligible Returns (Limited Exceptions)

A return may be considered only under the following circumstances:

• The item arrived damaged during transit

• The item received was incorrect due to our error

• The item is defective upon arrival

To be eligible:

• The issue must be reported within 5 business days of delivery

• The product must be unused, unopened, unaltered, and in its original packaging

• Proof of purchase and supporting photos may be required

Approval is at the sole discretion of Apex Dental Supply.

3. Non-Returnable Items

The following items are strictly non-returnable under all circumstances:

• Sterile products

• Single-use or disposable items

• Customized or special-order products

• Clearance or final-sale items

• Products opened, used, or altered after delivery

• Items returned without prior authorization

4. Return Authorization Process

All returns require prior written authorization from Apex Dental Supply.

To request authorization, contact us at support@apexdentalsupply.com with:

• Order number

• Description of the issue

• Photos of the product and packaging (if applicable)

Unauthorized returns will be refused and returned to sender at the customer’s expense.

5. Refunds, Replacements & Store Credit

If a return is approved:

• We may issue a replacement, store credit, or refund at our discretion

• Refunds, if approved, will be issued to the original payment method

• Shipping costs are non-refundable, unless the return is due to our error

Processing times may vary depending on the payment provider.

6. Return Shipping

• Customers are responsible for all return shipping costs unless the error was ours

• Returned items must be securely packaged to prevent damage

• Apex is not responsible for lost or damaged return shipments

7. Marketplace & Third-Party Sellers

Some products sold on ApexDentalSupply.com may be fulfilled by third-party sellers. Return eligibility may vary by seller but will not be more permissive than this policy.

Apex Dental Supply reserves the right to coordinate returns on behalf of third-party sellers where applicable.

8. Refused or Undeliverable Packages

Orders refused at delivery or returned due to incorrect shipping information provided by the customer are not eligible for refund.

9. Policy Enforcement

Apex Dental Supply reserves the right to deny returns that do not comply with this policy and to take action against abusive or fraudulent return behavior.

10. Contact Information

For return-related questions, contact:

Apex Dental Supply LLC
Email: support@apexdentalsupply.com
Website: ApexDentalSupply.com