Shipping Policy

Effective Date: January 26, 2026

This Shipping Policy applies to all orders placed through ApexDentalSupply.com, a Shopify-powered online dental supply marketplace operated by Apex Dental Supply LLC ("Apex," "we," "us," or "our"). This policy outlines shipping methods, timelines, costs, and responsibilities.

By placing an order, you agree to this Shipping Policy along with our Terms of Sale, Terms of Use, and Return Policy.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days, excluding weekends and holidays

  • Order processing begins after payment authorization is successfully completed

  • Processing times may vary due to product availability, order volume, or verification requirements

Orders placed after business hours, on weekends, or on holidays will be processed the next business day.

2. Shipping Methods & Carriers

We ship orders using reputable carriers such as UPS, FedEx, USPS, or other regional or international carriers as determined at checkout.

Shipping options and rates are calculated and displayed during checkout based on:

  • Shipping destination

  • Package size and weight

  • Selected shipping speed

3. Shipping Destinations

  • We currently ship within the United States

  • International shipping may be available for select products or vendors

  • Some items may be restricted from shipping to certain locations due to regulations

Customers are responsible for ensuring that products ordered are permitted in their jurisdiction.

4. Shipping Costs

  • Shipping charges are calculated at checkout unless otherwise stated

  • Shipping fees are non-refundable, except in cases of shipping errors caused by Apex

  • Promotional free shipping offers, if available, are subject to terms and exclusions

5. Delivery

Customers are responsible for ensuring they are available to receive their order at the designated delivery address. This includes being present for deliveries that require a signature or coordination with the carrier. Apex Dental Supply is not responsible for delays, failed deliveries, or additional fees resulting from missed delivery attempts, incorrect address information, or lack of availability at the time of delivery. Estimates

  • Delivery timeframes shown at checkout are estimates only and not guaranteed

  • Apex is not responsible for carrier delays caused by weather, customs, labor issues, or other circumstances beyond our control

Risk of loss and title transfer to the customer upon delivery to the carrier.

6. Marketplace & Third-Party Fulfillment

Some products sold on ApexDentalSupply.com may be fulfilled by third-party sellers.

  • Shipping times, packaging, and carriers may vary by seller

  • Apex may coordinate shipping communications on behalf of third-party sellers

  • Apex is not responsible for delays caused by third-party fulfillment partners

7. Tracking Information

Once your order ships, tracking information will be provided via email when available.

If tracking information is not immediately available, please allow additional time for carrier updates.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

  • Orders returned due to incorrect or incomplete addresses are not eligible for refund

  • Additional shipping charges may apply for reshipment

9. Lost, Delayed, or Damaged Shipments

If your shipment is lost, delayed, or arrives damaged:

  • Contact support@apexdentalsupply.com within 5 business days of the expected or actual delivery date

  • Provide order details and photos (if applicable)

Apex will work with the carrier or seller to assist, but is not responsible for carrier-related losses once the package is in transit.

10. Refused or Undeliverable Packages

Packages refused at delivery or returned as undeliverable are not eligible for refunds.

11. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective upon posting to the Website.

12. Contact Information

For shipping-related questions, contact:

Apex Dental Supply LLC
Email: support@apexdentalsupply.com
Website: ApexDentalSupply.com

 

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