FAQ
Welcome to the Apex Dental Supply FAQ page. Here, we aim to answer some commonly asked questions about our services and offerings. If you have any additional questions, please feel free to reach out to our customer support team for further assistance.
Is Apex Dental Supply a distributor?
Apex Dental Supply.com is a marketplace, not a distributor. We facilitate connections between a world-class group of manufacturers and distributors, allowing them to compete for your business on our platform. You have the freedom to select the dental products you need and choose the vendors you prefer. Once you place an order, the vendors ship the products directly to you.
Which countries do you ship to?
Currently, Apex Dental Supply.com ships to the USA. We plan to expand our shipping capabilities to more countries in the near future. Stay updated by subscribing to our email newsletter.
How can I save on shipping with multiple vendor shipments?
As you shop on Apex Dental Supply.com, our system tracks the vendors you're purchasing from in your cart. We automatically recommend vendors who can consolidate your order, helping you save on shipping costs. If you don't receive a recommendation, it means that the shipping price has already been factored into the product price by the vendor.
When will I receive my order?
Once your order is shipped, you can expect to receive it within 14 days. However, please note that delivery times may vary depending on the seller.
Where can I ship my items?
We offer shipping to commercial & Residential addresses within the United States. Please note that we do not allow sales to PO boxes.
Can I return items?
Yes! You have 30 days to return an item from the date of receipt. However, please keep in mind that items must be in their original condition to be eligible for a return. Once an item has been used or tampered with, it cannot be returned.
How does Apex Dental Supply make money?
At Apex Dental Supply, we take a flat commission from each sale. This allows us to maintain and enhance our platform while providing you with a seamless ordering experience.
Can you see my credit card information?
No! Rest assured that we do not have access to your credit card information. We prioritize the security and privacy of our customers' sensitive data.