FAQ

Welcome to the Apex Dental Supply FAQ page. Below you’ll find answers to the most common questions about ordering, shipping, returns, and using our Shopify-powered dental supply marketplace.

General Questions

What is Apex Dental Supply?

Apex Dental Supply LLC is a Florida-based, Shopify-powered online dental supply marketplace serving licensed dental professionals, laboratories, and healthcare practices. We offer a wide range of professional-grade dental products, equipment, and supplies.

Who can purchase from Apex Dental Supply?

Our products are intended for professional use only. By placing an order, you confirm that you are a licensed dental professional, laboratory, healthcare entity, or authorized purchaser.

Orders & Payments

How do I place an order?

You can place an order directly through our website at ApexDentalSupply.com. Simply add items to your cart, proceed to checkout, and complete payment through our secure Shopify checkout.

What payment methods do you accept?

We accept major credit and debit cards and other payment options supported by Shopify Payments. Available methods are displayed at checkout.

Can I change or cancel my order?

Orders begin processing quickly. If you need to make a change or cancel, contact us immediately at support@apexdentalsupply.com. We cannot guarantee changes once an order has been processed or shipped.

Shipping

How long does order processing take?

Most orders are processed within 1–3 business days, excluding weekends and holidays. Processing times may vary for marketplace or third-party fulfilled items.

Which carriers do you use?

We ship using reputable carriers such as USPS, UPS, FedEx, and freight carriers for larger equipment.

Do you offer tracking?

Yes. Once your order ships, you’ll receive tracking information via email.

What if I’m not available to receive my delivery?

Customers are responsible for being available to receive their orders, including signature-required deliveries. Apex Dental Supply is not responsible for delays, missed deliveries, or additional fees caused by customer unavailability or incorrect address information.

Returns & Refunds

What is your return policy?

Due to the nature of dental and medical supplies, all sales are final unless otherwise stated. Many items are non-returnable, including sterile, single-use, custom, and clearance products.

What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, contact us within 5 business days of delivery with your order number and photos of the issue.

Are shipping costs refundable?

Shipping and handling fees are non-refundable, unless otherwise stated in writing.

Marketplace & Vendors

Are all products sold directly by Apex Dental Supply?

No. ApexDentalSupply.com operates as a marketplace. Some products are sold and fulfilled by third-party vendors. Seller-specific terms may apply where disclosed.

Who do I contact if my order was fulfilled by a third-party seller?

You can always contact Apex Dental Supply at support@apexdentalsupply.com, and we’ll help facilitate communication with the seller when applicable.

Accounts & Security

Do I need an account to place an order?

An account may be required for certain features, order tracking, or marketplace purchases.

Is my information secure?

Yes. Our website is powered by Shopify and uses industry-standard security measures to protect your personal and payment information.

Support & Contact

How can I contact customer support?

You can reach us by email at support@apexdentalsupply.com. We typically respond within 1–2 business days.

Where are you located?

Apex Dental Supply LLC is based in the State of Florida, serving dental professionals across the United States.

If you have a question that isn’t answered here, please visit our Contact Us page or email us directly. We’re always happy to help.